Nice Systems combines predictive analytics with customer feedback.. – Finextra (press release)


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Nice Systems combines predictive analytics with customer feedback..
Finextra (press release)
While trying to dispute the charge, the customer struggles to find the right form needed to complete the process and becomes increasingly frustrated. Based on similar journeys that led to dissatisfaction among other customers, the predictive analytics
New NICE Solution Uses VoC Feedback to Improve Customer Journey in Real TimeCNNMoney

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